ARRIVAL AND DEPARTURE TIMES
The designated check in time is 3:00pm, with a check out time of 11:00am, unless other arrangements have been made and agreed upon by the staff. Any early arrivals or late departure times are subject to the availability of the villa, and will impose extra fees.
SECURITY DEPOSIT
A security deposit of is required which will be requested by the host. The security deposit can be paid via PayPal, or bank transfer. If payment in full has been received prior to the date of your arrival, this security deposit will be returned to the guest during check out. In the event that the villa is damaged or any breakages occur during the rental period including both inside and outside, the costs will be deducted from this security deposit. This excludes normal and acceptable wear and tear. The condition of the property will be judged at the sole discretion of the owner of the property or the owner’s representative. If damages were to exceed the amount of the security deposit, the guest will be held liable to pay the outstanding amount to the host as soon as possible.
ALTERATIONS AND CANCELLATION BY THE HOST
Though it is unlikely that the villa host will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, the villa host shall reserve the right to cancel the reservation. For example, but not inclusive, if the properties are damaged or rendered unusable the villa host will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, the host will cancel the booking and refund in full, less any bank transfer charges, the amount paid to the villa owner for the Villa. The villa host shall not be liable for any further obligations or claims by the client.
ARTWORK
Guests must be aware that each villa contains precious contemporary and antique pieces of art unique to that villa, and must take care to avoid causing any damage to them. Any artwork or antiques damaged during the rental period will be the responsibility of the guest and the costs set off against the aforementioned security deposit. If damages exceed the security deposit, the guest is liable for the remaining damages and must compensate the host the difference in cost.
DUE CARE AND SUPERVISION/INDEMNITY
It is understood that the guest is responsible and liable for the safety and well being of guests and third parties while staying at the Villa. The guests are required to take due care during their stay and take precautions such as supervision of children in the gardens, near the entrance, and near or in the pool. All children must be under the direct supervision of an adult at all times. No guest may enter the villa while wet from swimming, as floors may become slippery. Damages or injuries resulting from the above mentioned scenarios are the responsibility of the guest. The guests indemnifies and holds the host harmless and free of liability resulting from such claims that result as consequences of accidents leading to injury or loss of life.
CONDUCT BEHAVIOR
When renting the villa, the host maintains responsibility for the appropriate behavior of the guests. If any guest behaves in an inappropriate manner, the host or their representative, at their absolute discretion, may ask the offending party to leave the premises. In this case, no refund may be claimed. In addition, the owner of the villa or representatives of the owner reserve the right to enter the premises at a reasonable time in order to gain access to complete repairs or perform maintenance.
MINIMUM STAY REQUIREMENTS
There is a minimum 3 days stay requirement for most of the villas. This may not be applicable to some units. Please refer to staff for more information.
SOCIAL CORPORATE RESPONSIBILITY
Bringing any illegal substances into the villa is prohibited, along with the use or consumption of any illegal substances. Unlawful behavior is also prohibited. For the safety of our guests and local employees, as well as for protection of property, guests may not bring outside guests back to the villa.
VALUABLES
Valuable items such as passports, cell phones, cameras, traveler checks, cash or jewelry should be stored in a safety deposit box provided in the villa. Neither the host nor the staff is responsible for any valuables left behind, lost, or damaged.
VILLA STAFF
Staff service is included in your stay at the villa. However, at your own discretion, a tip may be given upon departure. Additional services such as babysitting and drivers can be arranged in advance and are subject to availability. Asking staff to look after minor children is not allowed. The guests must allow staff such as pool maintenance workers and gardeners access to the grounds in order to complete their work.
NO PETS
There is a ‘No Pet Policy” in the villa and on surrounding properties. This may or may not be applicable to some villas/units.
NO SMOKING
There is no smoking permitted in the villa. Smoking must be done outside on the grounds, where an ash tray can be provided by the Villa Manager.
ARE YOU CELEBRATING?
Some villas may or may not allow events on the premises. Please inquire with staff. If you take it upon yourself to host additional visitors while staying at the villa, you will be held responsible for any additional costs associated with cleaning, if necessary.
NOISE
Noise levels must be kept at a reasonable minimum, especially during the hours of 11pm and 8am while guests are sleeping.
AIRPORT TRANSFERS
Rates include airport pick up and return. Any additional transfers may be arranged through the Villa staff with applicable fees.
UTILITIES
Utility costs are included with the rent. Windows must be closed while air-conditioning is in use. The Olympic Residences abides with an eco-friendly policy. Therefore, we request that all air-conditioning must be switch off when you need to go out or stay long outside of the villa, villa staff may comply with this policy.
FURNITURE
Interior furnishings must remain inside the villa, and only designated outdoor furniture can be used on the exterior.
